See the Artuz-Sheva article here. Kiita-Talk is a new offering by the Ministry of Immigrant Absorption (or as there web-site spells it, Absorbtipon) “that allows you to speak to a representative of the Ministry’s Telephone Information Center, while you are on line, without having to disconnect from the Internet.” I am kind of skeptical that it will work…still, they you can’t say that they aren’t trying to be more open to North American aliyah.